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Shipping Policy

 We understand that receiving your jewellery is a special moment and are committed to making it hassle-free.

 

Our standard delivery costs £3.50, and we kindly request you allow 1-3 business days for your order to be shipped.

 

Your order will be shipped with a trackable service, once shipped your order will arrive within 2-3 days.

Orders over £35 get free delivery! UK only

Returns Policy

We want you to be completely happy with your Mai Jewellery purchase. If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us.

If you would like to return your jewellery, please return within 14 days in unused condition, and full original packaging. 

We do not offer free returns, we advise you pay for a tracked return service when returning your jewellery. We are not liable for returns which go missing. 
Items for return and exchange will be checked for any wear.

If you have received a faulty item, please get in touch within 7 days of your delivery.

 

Earrings will be non returnable for hygiene reasons.

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